Challenges:
- – No centralized platforms for catalogs.
- – No interaction with the backend ERP system.
- – Siloed data storage, and inconsistency in data.
- – Monolithic legacy architecture, time-consuming maintenance.
- – Challenges in recruitment due to siloed data within Workday, Okta, and HRMS systems, causing delays in onboarding and low employee engagement.
Solution:
- – Platform 360 implementation to integrate with internal systems and create a centralized catalog platform.
- – Establishment and flexible review process to publish, draft, and unpublish in the catalog.
- – Centralized order management system implementation using the Enterprise CanonicalData Model.
- – Building a real-time order tracking system using event-driven architecture.
- – Real-time synchronization of employees with security, HRMS, and LMS.
- – Faster onboarding, and audited offboarding to increase employee and support functions engagement.
Impact:
- – The project enabled multiple suppliers to maintain their products in a seamless fashion starting from listing/updates up to going live.
- – Enhanced scalability and implementation of robust security of catalog systems.
- – Each supplier can manage their products themselves – self-service via P360.
- – Seamless customer experience across sales channels.
- – Total 51 APIs for connecting numerous (8+) backend systems.
- – Reusable assets created for Fitment, Vehicle, and Order History.
- – Improved overall performance for order processing events like order placement, payment, shipment, etc.
- – Created a Common Error Handling framework that automatically creates a ServiceNow incident for API errors, earlier errors were dumped in a DynamoDB table and then manually picked by the support team staff.
- – Automated testing using the Karate framework.